India and International Shipping

Our Packaging and Delivery team work very closely with each other. The packaging department ensures that all the orders are processed very carefully and dispatched within 48-72 hours except on business and government holidays. Efforts are made to dispatch all orders received before 1200 hours on the same day, whereas orders received after 1200 hours are dispatched on the next business day. We try our best to stick to this schedule, barring unforeseen & unavoidable delays.

We work with various logistic partners for safe & secure deliveries at your doorstep. Some of our partners are Blue Dart, Delhivery, India Post and others.

1) Express shipping

We use DHL/FedEx for international delivery. These are the most reliable and probably the fastest. Usual delivery time is between 5-10 business days after dispatch. A responsive tracking ID is available for comprehensive tracking of shipments and shared with the customers, post dispatch.

2) Ems speed post

We use EMS / India Post for countries where Express shipping is not available/feasible for various reasons, e.g. the formerly CIS countries, China, Taiwan, etc. Delivery takes between 2-3 weeks after dispatch, and the tracking ID is shared with the customer, post dispatch.

Customs clearance

Certain countries charge custom clearance/import duties on small consignments/consumer orders. Our courier partners work and liaise with Customs Departments world over to ensure smooth and swift clearance. However, such charges, if any, must be borne by the customer placing the order.

Order cancellation

Any order may be cancelled. However, the same has to be done before the dispatch has taken place. If the dispatch has been made, the cancellation will not be possible.

Incomplete / short / damaged delivery

In case a customer receives a short/damaged delivery, the same shall be shipped afresh / along with the next order, as possible and mutually agreeable. However, the customer should thoroughly check the packet upon delivery as to gross weight/condition before taking delivery/opening the package and signing the Proof of Delivery and also preserve the same carefully. Pictures of both sides the delivered pack should also be taken and preserved for the record.

Lost / undelivered orders

In case of any order being lost in transit / undelivered, we shall send the same afresh. We strive to offer the best and genuine services to our customers at all times. However, things may not happen as planned/scheduled at all times due to unavoidable circumstances beyond our control. We, however, endeavour to do our best to have the matter resolved to the satisfaction of the customer.

For any further and specific information, please feel free to mail us at info@goldentipstea.in for a prompt reply.